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You can find those details and more over on our ABOUT page... 



Clothing can be returned for store credit. This does not include Swimwear, Undergarments or items that are on sale(this includes but is not limited to Blowout Sales/Black Friday/Cyber Monday Sales, etc...any time you order at a discounted price, the sale is final). Shoes, Jewelry, Accessories, Gifts, etc. are not eligible for returns at this time. You will always mail the return back to us at your expense and we recommend insurance/trackable services as we are not responsible for your package if it is lost in transit.

 

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Clothing Items cannot be worn, washed or altered in any way and must have the original tags attached, if sent with tags.
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The items must be free of deodorant, perfume, make-up and other stains.
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If your return does not meet the above criteria please don't attempt to return it as your return will be denied. If you receive something you did not order or your item appears to be defective in any way, please email management@thepolkadotalley.com within 5 days of receipt of the package. All claims must be reported within 5 days with no exceptions.
To return a clothing item that meets the above criteria, please fill out our RMA FORM here. Send the form back to us with your return, the ship-date of the return must be within 7 days of receipt of the package.
*Send the item and RMA Form to:
The Polkadot Alley
C/O Warehouse
4615 50th Street
Lubbock TX 79414

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Most in-stock items ship within 1-3 days of purchase unless otherwise stated in that product's description or during the holiday season. PLEASE take the time to read the description and if you are checking for an update always check there as we update our descriptions for delays, etc. Please understand that a lot of what we sell are pre-orders coming at a later date. We do LOW prices and LOW shipping because of this business model. Be aware of the wait time when ordering and know that it's almost always worth the wait!
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We ship using USPS Mail and you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" so as to receive the tracking emails. We are NOT responsible for any packages once they are shown picked-up from our warehouse. PLEASE watch for your package when it says delivered and we always recommend having things shipped to your work address or PO BOX to avoid theft.
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You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and has to go out again.
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If you need an item by a specific date please contact us via Email before you place your order to confirm availability. It is always best to ask if you are worried about a specific deadline. We want to make sure you are never disappointed so we are here to answer any questions you may have!


When you are ordering an item with a monogram always put the initials in the order you want them to appear.